Include the following. Other duties may be assigned.
Drive a company vehicle to locations designated by customers. Load and unload equipment and supplies from the vehicle to the work site. Clear the work site by moving furniture and equipment and restore the work site to the original configuration when the job is complete.
Supervise/perform restoration that involves specialized cleaning and repair of carpeting, upholstery and drapery. Clean, dry and deodorize floors, ceiling and drywall. Access all areas and surfaces that need to be cleaned, dried and deodorized. Apply Environmental Protection Agency (EPA) registered and approved disinfectant as required.
Establish and maintain a service schedule to ensure all service is delivered to meet customer requirements.
Follow all EPA and other applicable federal, state and local regulations for disposal of wastewater and chemicals.
Comply with all verbal and written safety practices including the use and maintenance of Personal Protective Equipment (PPE). Read and comprehend all applicable MSDSs for chemicals that require special handling and use of PPE.
Manage or perform the maintenance of all assigned vehicles and equipment to company published standards, making recommendations for new equipment as needed. Track and inventory all assigned equipment.
Solicit current customers for leads to develop leads for new customers.
Meet with homeowner and adjuster of insurance company, explain and attain all necessary documentation for access to the jobsite, write an agreed upon estimate and oversee the job to completion. Do final walk through with customer to verify that all expectations have been met.
Communicate with customer about scope of work, timeline of work, progress updates and planned completion dates. Explain the “Upgrade/Change Order” process to customers including the selection process, expected timeline of payment and the effects of the timeline of the project.
Provide Office Manager with invoicing information and amounts for completed jobs.
Recruit and hire any qualified, properly insured sub-contractors necessary for completing the job, oversee daily routine of sub-contractors, and verify they can support issued workload.
Create a complete schedule of the workflow at the onset of the job containing a projected completion date. Maintain a material/supply list.
Ensure Purchase Orders are assigned in an effort to control the costs of the job and maintain profitability.
Inspect the jobsites frequently to verify the scope of work is being performed correctly, that it meets the projected timeline and that it complies with our standards.
Work with Third Party Administrator programs by keeping current on requirements and technical updates for each individual program.
Work with management to develop a business plan, including both short- and long-term goals, to generate prospective customers to meet the projected sales goals.
Meet with management to review job progress and profitability, payment schedule and completion dates per company policy.
Perform other duties as required. These duties may include job functions that are outside the scope of normal job duties.
Include the following. Other duties may be assigned.
Drive a company vehicle to locations designated by customers. Load and unload equipment and supplies from the vehicle to the work site. Clear the work site by moving furniture and equipment and restore the work site to the original configuration when the job is complete.
Perform all work to meet or exceed applicable federal, state and local regulations and company and customer quality standards.
Become proficient in water restoration, which includes structural drying, contents drying, and restoration along with precision demolition and salvage.
Become proficient in mold remediation procedures including preparing an area for a post-clearance test to verify our results.
Become proficient in fire damage cleanup, smoke and soot removal and deodorization of structural components and contents.
Establish and maintain a schedule to ensure all services are delivered in a timely fashion, above the line, professionally and with empathy.
Follow all Environmental Protection Agency and other applicable federal, state and municipal regulations for disposal of wastewater and chemicals.
Respond to water jobs and initiate water mitigation according to IICRC standards.
Review necessary paperwork with customer and obtain required signatures on pertinent documentation.
Monitor all water jobs and update the customer on the progress and planned completion dates of restoration services, when possible.
Keep a clean and neat jobsite at all times leaving a first class impression of our work.
Ensure that restoration vehicle is fully stocked according to the Standard Supply List at all times.
Maintain all company restoration and cleaning equipment, keeping them clean and properly maintained to be available at all times.
Maintain a company issued tool bag and make sure it is fully supplied at all times during your hours of work.
Solicit current customers for leads to develop leads for new customers.
Participate in any necessary reconstruction activities or punch-out procedures for jobs during completion.
Participate in an “On Call” rotation for after-hours service calls, which involves some weekends and night responsibilities.
Complete time sheets daily. Verify the customer name and spelling to ensure accurate record keeping.
Comply with all verbal and written safety practices including the use and maintenance of Personal Protective Equipment (PPE). Read and comprehend all applicable MSDSs for chemicals that require special handling and use of PPE.
Perform other duties as required. These duties may include job functions that are outside the scope of normal job duties.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be computer literate with proficiency in use of Microsoft Office (Word, Outlook, Excel) and other computer software. Must also have a functional understanding of handheld smart devices and an aptitude for learning new technology and all applicable software as determined.
Detail oriented.
Ability to follow verbal and written instructions.
Strong communication skills.
Include the following. Other duties may be assigned.
Call potential customers to explain the company services and solicit business. Answer the phone, using a phone script, in a courteous manner and ascertain the nature of the call.
Greet visitors to the organization in a professional and friendly manner.
When needed, assist with the scheduling of appointments for customer service while setting priorities for service and request for estimate calls based on the urgency of the service requirement.
Notify customers about the status of the service call schedule. Make reminder calls the day before work is to be completed. Work with service professionals and customers to maximize customer satisfaction.
Follow up with customers after completion of the work and ascertain if the work has been done to their satisfaction. Analyze the customer comments and schedule an additional service call if necessary. Solicit additional work and obtain recommendations of potential new customers from the call.
Collect all monies from all sources, make bank deposits and post the deposits accordingly in QuickBooks. Reconcile bank and credit card statements.
Maintain hard copy and electronic filing system.
Use the Xactanalysis and Fusion software programs.
Perform clerical duties as required. This includes operation of personal computers and standard word processing and spreadsheet software applications.
When needed, assist the Owner/General Manager with opening all company mail. Distribute Accounts Payable invoices to corresponding manager for approval. Upon the manager’s approval, enter all Accounts Payable into QuickBooks. Manage Accounts Payable and make sure all company bills are paid in a timely manner, if needed.
When needed, invoice customers at the time of job completion. Send monthly statements and make collection phone calls in an effort to ensure that the majority of the Accounts Receivable are kept within company policy.
Maintain office equipment and company office cleanliness. Order and maintain office supplies as needed for the day-to-day operations of the company.
Assist in the management of an after-hours answering service to ensure calls are being answered in a polite, courteous manner. Ensure that calls are being routed to the appropriate after-hours technician and that messages are being delivered to the appropriate person in a timely manner.
Complete the Weekly Sales Report calculating franchise fees owed and email to Corporate.
When needed, collect the employee time sheets, verify for accuracy, and submit for processing. Apply the cost of the payroll to each job in QuickBooks creating an accurate job costing for each job.
Assist with planning and organizing company Continuing Education classes for insurance professionals. This includes planning the event, sending invitations, RSVPs and distribution of completion certificates.
Post periodic marketing messages and interesting information on the company social media and respond to inquiries from the page, if needed.
Perform other duties as required. These duties may include job functions that are outside the scope of normal job duties.
Must be computer literate with proficiency in the use of Microsoft Office (Word, Outlook, Excel) and other computer software. Must also have a functional understanding of handheld smart devices and an aptitude for learning new technology and software easily.
Database Management.
Experience in Xactware would be helpful, but not mandatory.
Work cooperatively and effectively with others to set goals, resolve challenges, and make decisions to enhance organizational effectiveness; ability to undertake self-directed tasks when necessary.
Excellent time management skills; attention to detail; the capacity to prioritize by assessing situations to determine urgency; ability to develop a work schedule, set goals, create/implement action plans and monitor progress towards goals; and ability to make clear, timely decisions.
Include the following. Other duties may be assigned.
Increase sales through building relationships with current and potential clients.
Promote brand awareness by attending local networking events (Trade shows, Chambers of Commerce, Claims Associations, Insurance Agents and Adjusters events, etc.).
Schedule, coordinate and administer continuing education classes for insurance agents and adjusters.
Make periodic (monthly-quarterly depending on the potential ROI) sales calls on potential customers or referral sources such as insurance agents/brokers, insurance adjusters, HVAC contractors, plumbers, property and facility managers.
Develop and make group presentations at potential customers’ company meetings.
Maintain records of all marketing activities using the Contact Manager in Fusion. This includes adding all new contacts and logging every contact discussion, marketing campaign and sales call. Track the sales success of each lead to determine the progress of each client and your closing ratio.
Assist the Owner/General Manager with the marketing budget for the company by determining where the budget will be used to gain the most benefit towards brand awareness and increased sales.
Develop an annual marketing schedule laying out the theme and details of the events that will promote each month.
Establish and track goals weekly with Owner/General Manager.
Develop and maintain a working knowledge of core services and procedures.
Must be able to communicate effectively with employees, customers, potential customers and vendors.
Must be computer literate with proficiency in the use of Microsoft Office (Word, Outlook, Excel) and other computer software. Must also have a functional understanding of handheld smart devices and an aptitude for learning new technology and software easily.
Must occasionally lift and/or move up to 50 pounds.
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Your Premier Construction Manager & General Contractor
Contact Information
2804 S Main St.
Middletown, OH 45044
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